FREQUENTLY ASKED QUESTIONS
Your Satisfaction is Our Top Priority
Our mission to bring your holiday to life this season with the highest quality lifelike Christmas trees available today.
Do you ship internationally?
Prime Depot Shop services the United States (including APO/FPO and U.S. territories), Canada, Mexico, South America, as well as Australia. Due to various shipping restrictions and country compliance laws, We apologize for any inconvenience this may cause.
Can I have an order shipped to an APO/FPO address?
Deliveries for our customers in the armed services will be shipped parcel post. Due to the long transit time required to reach APO/FPO destinations, we strongly recommend an upgrade to three business day delivery. This is especially necessary during the peak holiday shipping seasons. Even with expedited delivery, please expect slightly longer delivery times.
Is shipping guaranteed?
Due to the constantly evolving situation within the global supply chain network, we are unable to guarantee shipping dates and timeframes. Shipping timeframes are an estimate and although most orders are delivered within the quoted timeframe, shipping delays do happen and are out of our control.
How do you ship?
Your shipment will arrive via FedEx, UPS, or USPS. We do not require a signature for delivery. The carrier may leave the package if they feel it is safe in locations such as patio, garage, or an exterior door.
What does it mean if an item is on backorder and has an expected ship date?
A backorder is a product that is not currently available to ship but is expected to become available for shipment soon. When placing your order, we will indicate if your selected color and size are on backorder (indicated by the display of a future expected ship date). Be sure to take note of the expected ship date located in your Order Confirmation email. Backorder ship dates are approximate and can change. We'll email you with any date changes if your item will not arrive by the expected ship date.
What does "Item Is No Longer Available" mean? Will you be getting more of the item?
Items that are sold through with no incoming purchase orders will display the message "Item Is No Longer Available". There are times where we may purchase additional inventory of that item.
How do you ship?
Your shipment will arrive via FedEx, UPS, or USPS. We do not require a signature for delivery. The carrier may leave the package if they feel it is safe in locations such as patio, garage, or an exterior door.
